There are many ways you can provide us with your feedback:
Compliments and Concerns Form
You can fill out a Compliments and Concerns form and pop in at the drop box opposite our reception desk.
Patient Satisfaction Survey
You can download our patient satisfaction survey and post it in to us at:
The 24 Hour Surgery
PO Box 3065
Please note: This email address is not monitored out of business hours (Monday to Friday 9am to 5pm) and does not provide health advice.
If you need clinical advice. you can phone your GP 24/7. Your call will be answered by a nurse, who can advise what to do and where to go. Alternatively, you can free-phone Homecare Medical on 0800 611 116 for health advice. Remember, in an emergency dial 111.
If you are hearing impaired
You can contact the Deaf emergency call centre on:
FAX 0800 16 16 10
TTY: 0800 16 16 16
Or in emergency, text 111 if you have registered with 111TXT
You can access the NZ Relay Service here: https://www.nzrelay.co.nz
For information about making emergency calls via RELAY please see the information available via this link: https://www.nzrelay.co.nz/faqs
Make a Formal Complaint
We strive to provide excellent service, however if are unsatisfied about your visit to the 24 Hour Surgery we would like to hear from you. We view complaints as an opportunity to educate staff and take steps to improve our service.
We take your feedback seriously and complaints are dealt with promptly by an audit committee. The complaints process is described in the complaints procedure brochure available to download or by phoning the Complaints Officer on 365 7777.