There are many ways you can provide us with your feedback:
Compliments and Concerns Form
You can fill out a Compliments and Concerns form and pop in at the drop box opposite our reception desk.
Patient Satisfaction Survey
You can download our patient satisfaction survey and post it in to us at:
The 24 Hour Surgery
PO Box 3065
(Please note, this email address is only monitored between 9am and 5pm Monday to Friday, and should not be used for medical advice. For urgent medical assistance, please call 365 7777.)
Make a Formal Complaint
We strive to provide excellent service, however if are unsatisfied about your visit to the 24 Hour Surgery we would like to hear from you. We view complaints as an opportunity to educate staff and take steps to improve our service.
We take your feedback seriously and complaints are dealt with promptly by an audit committee. The complaints process is described in the complaints procedure brochure available to download or by phoning the Complaints Officer on 365 7777.